Refund Policy

Last updated: March 30, 2026

The short version: If Slapppy doesn't work for you, email us within 14 days of purchase for a full refund — no questions asked.

14-day money-back guarantee

Not happy with Slapppy? Contact us within 14 days of your purchase for a full refund. We'll process it promptly, no questions asked.

How to request a refund

Email us at hello@slapppy.com with the subject line "Refund Request"
Include your order number (found in your purchase confirmation email from Polar)
We'll confirm your refund request within 1 business day
Your refund will be processed within 5–10 business days, depending on your payment method and bank

Eligibility

You are eligible for a full refund if:

You request it within 14 days of your original purchase date
Your purchase was made directly through our website (slapppy.com) via Polar

After 14 days, refunds are granted at our sole discretion. We may offer a refund outside this window for exceptional circumstances (e.g. a technical issue that prevents the software from running on your Mac).

EU consumer rights

If you are a consumer in the European Union, you have a statutory right of withdrawal of 14 days from the date of purchase for digital goods, in accordance with Directive 2011/83/EU — provided you have not yet downloaded or accessed the software.

If you have already downloaded Slapppy, the right of withdrawal may no longer apply under EU law. However, as a courtesy, we honour our 14-day refund policy regardless.

Non-refundable situations

We do not offer refunds for:

Purchases made more than 14 days ago (outside exceptional circumstances)
Requests that appear to be fraudulent or abusive

Payment processor

Purchases are processed by Polar, who acts as the merchant of record. Once we confirm your refund, Polar will process the reimbursement to your original payment method. Timing may vary by bank or card issuer.

Contact

For any refund request or question, contact us at hello@slapppy.com. We typically respond within one business day.